cancel
Showing results for 
Search instead for 
Did you mean: 
chaz28
New member
2 1 0 0
Message 1 of 4
148
Flag Post

screen is black, fan is going fast, the caps lock button is flashing, series of beeps disk wont open

HP Recommended
Notebook 15-af156sa
Microsoft Windows 10 (64-bit)

Hi, my laptop wont turn on. When I press the on button I can hear the laptop starting up but the screen says black, the fan goes quite fast and the caps lock button flashes. As well as this I can hear a series of beeps, it does 3 long ones then 2 short ones very close together and repeats this 3 times. I have googles it and have tried clearing the ventilation, a power reset and resetting the RAM. I changed my RAM ages ago to a better one so I know how to take the back off and everything. But this time when I did it I couldn't get it completely off and after I put it back together i realised my disk thing keeps on getting stuck.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 2 of 4
Flag Post
HP Recommended

@chaz28

 

I reviewed your post and I understand that the computer is not booting to windows and the caps lock light is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
chaz28
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I've looked at the chart and i can't find which one I think it will be. I only have a LED on the caps lock button and it does 3 long blinks per cycle and repeats this the whole time the notebook is on. The beeps have 3 long beeps and 2 short ones but this only gets repeated three times then it goes silent.

Reply
0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
28,882 28,867 1,927 2,550
Message 4 of 4
Flag Post
HP Recommended

@chaz28

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation