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‎12-06-2020 08:43 AM

HP Recommended
Product: hp stream 13

i got a laptop with a broken screen ... it seemed to run fine except it wont show up on my t.v ... i tired the windows button + P but at the time the screen was turning on and then off immediately .. so i found on another forum how to get to the first menue .. but i still cant get it on the t.v and i cant see the screen to do a reset or anything .. is there anything i can do to make this work short of buying a new screen which is almost as much as the laptops worth i appreciate any help

 

 

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6 REPLIES 6

‎12-06-2020 08:55 AM - edited ‎12-06-2020 09:00 AM

HP Recommended

No.   If you can't get to the Esc or F11 menu to restore the Stream it is pretty much hosed. 

 

Are you using an HDMI cable to connect to a TV? 

 

You would actually a greater chance of success connecting to an external Display instead of an HDTV.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-06-2020 09:00 AM

HP Recommended

I believe i fot to the f11 menue i just xant see it to restore the computer .. is there a walkthrough procedure i can do without seing the mwnues to try to restore it?

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‎12-06-2020 09:01 AM

HP Recommended

And yes i am using an hdmi cable 🙂

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‎12-06-2020 09:40 AM

HP Recommended

The reason for the flicker is the output resolution of the HP Stream.

 

As I suggested, connect it  with an HDMI cable to an LCD desktop PC display.

 

If it displays normally, that bit of troubleshooting lets you know the issue is only the display. 

 

It still won't be worth replacing the Stream's display unless you can find one dirt cheap on eBay and install it yourself.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-06-2020 09:49 AM

HP Recommended

i got it to stop turning on and off by getting to the esc menu ... i need to know what to do from there .. like step by step buttons to press without being able to see ... it still wont come up on my monitor when i use my hdmi to digital input cord with my monitor .. i think i need to reformat it

 

i have another hp laptop i could try to mirrow the process myself but i think they are different windows versions

 

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‎12-06-2020 10:09 AM

HP Recommended
@mikey4205 wrote:

i got it to stop turning on and off by getting to the esc menu ... i need to know what to do from there .. like step by step buttons to press without being able to see ... it still wont come up on my monitor when i use my hdmi to digital input cord with my monitor .. i think i need to reformat it

 

i have another hp laptop i could try to mirrow the process myself but i think they are different windows versions

 

HDMI is already digital. What is an HDMI to digital input cord?   It must be some kind of gender changing cable.  What brand  of display are you using?

 

 

Sorry, I can't provide directions on doing a recovery blind. That is a new one on me.   Reformat what?  Did you mean to say recover or reset?


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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