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‎09-25-2021 09:15 PM

HP Recommended
Product: HP Pavilion Laptop 15t-cs000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I bought a docking station. First monitor is connected with a VGA and the second is connected with a display port. Second monitor scans and reads display port no signal. I tried my wife's laptop, which is an HP Elite book and both monitors work through the docking station, which is a J5 create. Because my wife's laptop worked, I am assuming there is no issue with either the monitors, the connections or the new docking station

I tried to update the drivers, but it says that I have the most up to date versions. Any advise as to what I should do? 

Category:
2 REPLIES 2

‎09-25-2021 09:43 PM

HP Recommended

@WillC2 

 

What is the model/product of your docking station ? How do you connect them ?  Do you use USB-C port on your machine ? Please note: all USB-C ports are NOT the same.

 

Regards.

BH
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‎09-26-2021 09:16 AM

HP Recommended

It’s a J5create model # JCD543 docking port. 
the monitor that is working is connected via a VGA cable, and the other is connected via DP

the issue is that when i connect my wife’s HP laptop to the docking port, the monitor works fine. But mine does not. 

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