cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
65
Flag Post

second monitor not displaying when connected to HP9470m

HP Recommended
HP9470m
Microsoft Windows 10 (64-bit)

Second monitor (TV) not displaying when connected to HP9470m. I have displayport/HDMI  adaptor to connect via HDMI cable to TV. The display setting shows 1/2 but when clicking on identify for both 1 and 2, it always shows 1 only. Hardware e.g. cable etc tested to be working with other machines. Please help advise. Thanks.

1 REPLY 1
Level 17
Level 17
47,869 42,116 4,629 12,308
Message 2 of 2
Flag Post
HP Recommended

If you are using a UHD 4K model, your HDTV graphics can display up to 3840x2160 @ 60Hz.

 

That is likely to be the cause of the issue you are experiencing. 

 

You will need to manually set the HD TV to a custom resolution in order to use it with the Folio.

 

Since the Folio's graphics can only  display up to 3840x2160 at 24Hz, those are the settings you must change in your HDTV's settings menu to make it useable with the Folio.

  

 



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the

For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation