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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Hello,
So I have bought the mentioned above laptop (hp zbook g5 studio x360), which came with stylus, preinstalled win10 home and some hp software, including hp pen control, where I could check battery, assign button actions etc. I did a clean install of win10 pro, as I needed it, and at this point I cannot find an appropriate hp pen control software. The one available on the microsoft store is not available to download and instead of the download button says that the device is incompatible with the software. I have found several hp pen control software versions available at ftp://ftp.hp.com/pub/softpaq/, but none of them are compatible with my pen. For instance on the attached screenshot you can see there are only 2 buttons programmable in the app, whereas my pen has 3 buttons (see pics attached). I must be stupid or sth, but I have tried googling dozens of times, but could not find a proper solution, no idea why it is that hard to find a correct software from famous brand for a modern os and relatively new laptop. Anybody can help?
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This is still relevant, still nothing was done by HP to solve the issue, there is no working software for hp stylus for windows 10 pro available. The pen's specification: L16132-001.
The pen control app in the Microsoft store is still saying that the app is not compatible with the device. In this video, https://www.youtube.com/watch?v=h5R8GoPceCE in the comments you see that people are complaining that they cannot find the app, illustrated in the video (hp pen settings) and the suggested solution that they get in response from the HP account is to get to the manual via the provided bitly link, which is absolutely of no help. A LOT of time has passed, how do I make HP to solve this?
These people experiencing similar issue:
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Can-t-customize-buttons-for-HP-...
https://h30434.www3.hp.com/t5/Windows/HP-Active-Pen-G2-Settings-App-Offline/m-p/7170251
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