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HP Recommended
ENVY x360
Microsoft Windows 10 (64-bit)

After login into my account mouse pointer disappers and touchpad isnot working before login pointer apperes fine and working properly.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi mohsin,

Try reinstalling the drivers for the touchpad from HP site (put model number and go to drivers):

http://support.hp.com/us-en/drivers

or by right-clicking on the device in device manager and updating drivers

 

I f still giving problems try uninstalling the drivers from device manager (right-click on start and click on device manager). Right-click on the device and on uninstall (should be synaptics under heading mice and pointing devices). At reboot windows will automatically reinstall the drivers.

 

Hope it helps,

David

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3 REPLIES 3
HP Recommended

Hi mohsin,

Try reinstalling the drivers for the touchpad from HP site (put model number and go to drivers):

http://support.hp.com/us-en/drivers

or by right-clicking on the device in device manager and updating drivers

 

I f still giving problems try uninstalling the drivers from device manager (right-click on start and click on device manager). Right-click on the device and on uninstall (should be synaptics under heading mice and pointing devices). At reboot windows will automatically reinstall the drivers.

 

Hope it helps,

David

HP Recommended

Thankyou Problem solved by uninstalling the driver

HP Recommended

Glad it helped, Windows will reinstall the drivers so see if it continues working corectly.

 

Have a nice day,

David

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