touchpad and mouse nonfunctional driver missing

[jolomo76]

upon restarting my laptop after months on nonuse cursor was gone touch pad is nonfunctional and the driver is missing from from the device manager not hidden either

[Hawks_Eye]

Hi @jolomo76 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for the clear description—this kind of issue often arises after long periods of disuse, Windows updates, or BIOS resets. 

Let’s walk through a structured troubleshooting plan to restore your touchpad and mouse functionality.

Step 1: Gather System Details

To tailor the fix, let’s first identify your laptop model and OS version:

Find Product Name and Number

1. Press Windows + R, type msinfo32, and hit Enter.
2. Look for:
   • System Model (e.g., HP Pavilion 15-eg0000)
   • BIOS Version/Date
   • OS Name and Version (e.g., Windows 11 Pro, Build 22631)

B. Check Windows Edition

• Go to Settings > System > About
• Note:
  • Edition (Home/Pro)
  • System Type (64-bit or ARM)

Step 2: Check Device Manager Thoroughly

Even if the touchpad driver isn’t listed, let’s confirm:

1. Open Device Manager
2. Expand:
   • Human Interface Devices
   • Mice and other pointing devices
3. Click View > Show hidden devices
4. Look for entries like:
   • Synaptics HID Touchpad
   • ELAN Input Device
   • I2C HID Device

If nothing appears, the driver may be missing or disabled at BIOS level.

Step 3: BIOS-Level Touchpad Check

Some HP laptops allow disabling the touchpad via BIOS:

1. Restart and press Esc or F10 to enter BIOS Setup.
2. Navigate to Advanced > Built-in Device Options
3. Ensure Touchpad is Enabled
4. Save and exit.

Step 4: Reinstall Touchpad Driver

Once we confirm your laptop model, you’ll want to:

1. Visit the HP Support Site
2. Enter your exact model number
3. Download the latest Touchpad Driver (Synaptics, ELAN, or Precision)
4. Install and restart.

If no touchpad driver is listed, try installing the Intel Serial IO Driver or I2C Controller Driver, which often enables touchpad detection.

Step 5: Use HP Hardware Diagnostics

HP’s built-in diagnostics can confirm hardware status:

• Press Esc during boot, then F2 for HP PC Hardware Diagnostics
• Run Component Tests > Input Devices > Touchpad

If you have a USB mouse, plug it in temporarily to navigate. Once the touchpad driver is restored, you can remove it.

Would you like help identifying your exact laptop model and downloading the correct driver? Just share the System Model or Product Number from Step 1, and I’ll guide you from there.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye