-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- touchscreen not working after screen replacement

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
03-28-2023 01:28 PM
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV)
HP Envy x360 Convertible 15-ed1003ca. I replaced the screen assembly, purchased on the open market (including the top metal cover), with one of the exact part number as the original. This was due to the left hinge breaking out of their plastic mounts and breaking the screen; (thanks HP for looking forward to such an excellent hinge design). Carefully replaced both wiring connectors in their proper plug-ins. After testing all functions of the new screen, everything works except touch scrolling. Not a big deal to me, but scrolling should work. Any suggestions?
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.