unable to get a baseus brand USB C port to connect with HP pavilion 15t-cs300 laptop for 2 monitors

[Doter_7978-]

Purchased a baseus USB C port for dual monitors. Unable to get the laptop to find or connect to the USB ports on the basis. Can get the keyboard and mouse to work, just not the monitors. Can get one monitor to work if plugged in directly to HDMI port on laptop.

Why? 

Updated drivers, unplugged everything from HDMI ports, shut computer down for 30 seconds and turned back on. Nothing. Does not have a thunderbolt port. Been in device manager and updated drivers for monitors and network adapters multiple times. 

Googled and youtubed the compatibility of baseus 9 in one adapter with HP; appears to be for HP products.

[sandytechy20]

@Doter_7978-

Welcome to the HP support community.

I understand that you are getting a slow performance issue, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.