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Tutor
Posts: 19
Member Since: ‎03-09-2017
Message 1 of 19 (904 Views)
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update to HP Pen Control not installing

Product Name: Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant lists an update available for "HP Pen Control". The update downloads, however the installation process had been up for about half an hour without completing, before I gave up. I have tried rebooting the machine and trying again, with no luck.

Accepted Solution

Re: update to HP Pen Control not installing

Update, Problem Solved

In HP Support Assistant - About - Check for Latest Version:

 

Update to version 8.4.14.41 to solve these issues.

 

Hope this helped,

 

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Provost
Posts: 11,047
Member Since: ‎04-01-2014
Message 2 of 19 (869 Views)

Re: update to HP Pen Control not installing

Hi,


What is the full model name, product number of your laptop?

HP support assistant software is sometimes glitchy. I'll suggest you to uninstall current version and reinstall latest from here: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html

Did you see if any latest updated version are there in your support page for HP pen control?


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


Click "THUMBS UP ICON" to say "Thank you"

Click "ACCEPT AS SOLUTION" and help others find this fix/answer quickly
Top Student
Posts: 5
Member Since: ‎04-13-2017
Message 3 of 19 (811 Views)

Re: update to HP Pen Control not installing

I'm having the same issue.  The Pen still works fine but the upload is not working.  The error triangle is annoying so I want to resolve it. 

Top Student
Posts: 5
Member Since: ‎04-13-2017
Message 4 of 19 (798 Views)

Re: update to HP Pen Control not installing

Spent about an hour with the help desk and they had to manually install the pen update.  They said there is an HP Support Assistant fix for this being worked on right now.  Said it should be resolved in about a week.

Tutor
Posts: 19
Member Since: ‎03-09-2017
Message 5 of 19 (776 Views)

Re: update to HP Pen Control not installing

[ Edited ]

  Thank you for interacting with the help desk, Richard79, that sounds promising.

  Visruth: thank you for the suggestions. I have not tried reinstalling the Support Assistant yet. Although based on Richard79's post, I think I'll wait until the new HP Assistant is ready. As for what model of computer I'm experiencing this on, it is listed in the first post's header: HP Spectre x360 15.

 

   I did try something which progressed further than before, but I don't know if it worked or not. It did go through an installation process, but then a popup came up asking if the installation was successful, so I checked the box stating that I am unsure. For the record, here's what I did:

1) I ended the process named "setup.exe", as well as some other setup process whose name I can't recall. These processes had stuck around despite rebooting the machine.

2) I renamed all “sp#####” folders in C:\SWSetup.  If this is attempted without doing [1] first, then the OS complains that the files are in use.

3) I then ussed HP Support Assistant to try to install the “HP Pen Control” update by clicking the blue install icon. I did NOT use the checkbox + “download and install” button, because the blue-button approach had gone a little further in past trials. this will launch a separate installer.

 

    Looking at HP Pen control, it lists its version as 2.0.0.20, with a 2016 copyright.

 

   I gotta say, I'm excited to see if my earlier pen adjustable offset request was implemented. =)    Probably not, but one can dream.

Honor Student
Posts: 2
Member Since: ‎04-14-2017
Message 6 of 19 (673 Views)

Re: update to HP Pen Control not installing

I am having the  same update issue with the HP Pen Control on a brand new Spectre X360.  THe Intel Serial IO Driver does not install either.

HP Support Agent
Posts: 3,683
Member Since: ‎10-12-2016
Message 7 of 19 (639 Views)

Re: update to HP Pen Control not installing

Greetings @Boggswade,

 

Thanks for reaching out to us on HP Forums. 

 

I understand that you are looking for assistance with HP Pen control and Intel Serial IO driver is not getting installed on your computer. 

May I know the exact product number of your computer? Click here

 

I have brought your issue to the attention of the concerned department within HP and I will revert back to you within 3 business days. 

 

Will keep you posted. 

 

Thank you. 

Chimney_83
I am an HP Employee

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Tutor
Posts: 6
Member Since: ‎04-16-2017
Message 8 of 19 (583 Views)

Re: update to HP Pen Control not installing

I'm having the same issues. HP Pen control and Intel Serial IO driver is not getting installed my your computer (HP Spectre x360 Convertible 15-bl0XX)

Honor Student
Posts: 2
Member Since: ‎04-14-2017
Message 9 of 19 (576 Views)

Re: update to HP Pen Control not installing

Y5W39AV_1
Tutor
Posts: 6
Member Since: ‎04-16-2017
Message 10 of 19 (566 Views)

Re: update to HP Pen Control not installing

Update, Problem Solved

In HP Support Assistant - About - Check for Latest Version:

 

Update to version 8.4.14.41 to solve these issues.

 

Hope this helped,

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation