webcam not working

[bklyn_40]

Webcam not working but system states it's working properly

[Sneha_01]

Hi @bklyn_40,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your webcam is showing as working properly in the system but isn’t functioning, here are some steps to troubleshoot the issue:

1. Check Privacy Settings

• Go to Settings > Privacy > Camera.
• Ensure that camera access is enabled for apps that you want to use it with.

2. Update Drivers

• Device Manager:
  1. Right-click the Start button and select Device Manager.
  2. Expand Imaging devices or Cameras.
  3. Right-click your webcam and select Update driver.
  4. Choose Search automatically for updated driver software.

3. Uninstall and Reinstall the Webcam Driver

• In Device Manager, right-click your webcam and select Uninstall device.
• Restart your computer, and Windows should reinstall the driver automatically.

4. Check App Settings

• Make sure the application you are using (e.g., Zoom, Skype) has the correct camera selected in its settings.
• Ensure that the app has permission to use the webcam.

5. Run the Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Camera troubleshooter to check for issues.

6. Check Antivirus/Firewall Settings

• Some antivirus or firewall settings can block webcam access. Temporarily disable them to see if that resolves the issue.

7. Try a Different Application

• Test the webcam in a different application (like the built-in Camera app) to determine if the issue is app-specific.

8. Check for Windows Updates

• Go to Settings > Windows Update and check for any updates that might address compatibility issues.

9. Hardware Check

• If you’re using an external webcam, try plugging it into a different USB port.
• If possible, test the webcam on another computer to see if it works there.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support