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- webcam not working

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1 REPLY 1
09-26-2024 11:33 AM
Hi @bklyn_40,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your webcam is showing as working properly in the system but isn’t functioning, here are some steps to troubleshoot the issue:
1. Check Privacy Settings
- Go to Settings > Privacy > Camera.
- Ensure that camera access is enabled for apps that you want to use it with.
2. Update Drivers
- Device Manager:
- Right-click the Start button and select Device Manager.
- Expand Imaging devices or Cameras.
- Right-click your webcam and select Update driver.
- Choose Search automatically for updated driver software.
3. Uninstall and Reinstall the Webcam Driver
- In Device Manager, right-click your webcam and select Uninstall device.
- Restart your computer, and Windows should reinstall the driver automatically.
4. Check App Settings
- Make sure the application you are using (e.g., Zoom, Skype) has the correct camera selected in its settings.
- Ensure that the app has permission to use the webcam.
5. Run the Windows Troubleshooter
- Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
- Run the Camera troubleshooter to check for issues.
6. Check Antivirus/Firewall Settings
- Some antivirus or firewall settings can block webcam access. Temporarily disable them to see if that resolves the issue.
7. Try a Different Application
- Test the webcam in a different application (like the built-in Camera app) to determine if the issue is app-specific.
8. Check for Windows Updates
- Go to Settings > Windows Update and check for any updates that might address compatibility issues.
9. Hardware Check
- If you’re using an external webcam, try plugging it into a different USB port.
- If possible, test the webcam on another computer to see if it works there.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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Sneha_01- HP support
Sneha_01- HP support
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