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HP Recommended
Microsoft Windows 11

Webcam not working but system states it's working properly

1 REPLY 1
HP Recommended

Hi @bklyn_40,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your webcam is showing as working properly in the system but isn’t functioning, here are some steps to troubleshoot the issue:

1. Check Privacy Settings

  • Go to Settings > Privacy > Camera.
  • Ensure that camera access is enabled for apps that you want to use it with.

2. Update Drivers

  • Device Manager:
    1. Right-click the Start button and select Device Manager.
    2. Expand Imaging devices or Cameras.
    3. Right-click your webcam and select Update driver.
    4. Choose Search automatically for updated driver software.

3. Uninstall and Reinstall the Webcam Driver

  • In Device Manager, right-click your webcam and select Uninstall device.
  • Restart your computer, and Windows should reinstall the driver automatically.

4. Check App Settings

  • Make sure the application you are using (e.g., Zoom, Skype) has the correct camera selected in its settings.
  • Ensure that the app has permission to use the webcam.

5. Run the Windows Troubleshooter

  • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  • Run the Camera troubleshooter to check for issues.

6. Check Antivirus/Firewall Settings

  • Some antivirus or firewall settings can block webcam access. Temporarily disable them to see if that resolves the issue.

7. Try a Different Application

  • Test the webcam in a different application (like the built-in Camera app) to determine if the issue is app-specific.

8. Check for Windows Updates

  • Go to Settings > Windows Update and check for any updates that might address compatibility issues.

9. Hardware Check

  • If you’re using an external webcam, try plugging it into a different USB port.
  • If possible, test the webcam on another computer to see if it works there.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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