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‎05-15-2023 07:38 PM

HP Recommended
Product: HP Notebook 15-dy1043dx
Operating System: Microsoft Windows 11

Hi, my notebook screen flickers when I use the mouse. I contacted microsoft and they told me my there is no compatible driver available and to contact HP IT support. I did, they also were not able to help fix the problem. Has anyone else had this issue, have you had any luck fixing it? This laptop is only 3 yrs old. 

Category:
2 people had the same question
1 REPLY 1

‎05-18-2023 01:41 PM

HP Recommended

@Leslie1123, 

 

Welcome to HP Support Community.  

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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