Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

2.4Ghz Network, using Realtek RTL8821CE, has very slow internet speeds

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

For some reason, my laptop, with the RTL8821CE network adapter, has super poor performance on my 2.4Ghz network.  My ISP plan allows up to 400Mbps.  Wired, I get over that on my desktop.  On this laptop, I get 200Mbps wireless on the 5Ghz network (is this acceptable? 50% reduction due to wireless?).  On the 2.4Ghz network, I get like 20-30Mbps.  On a laptop right next to it, I get 60-80, even going thru vpn.  I use a Netgear Nighthawk R7400 router, and the signal is strong.
I've upgraded the driver via the HP Support Assistant, although it didn't do it until a diagnostic was run, not thru the driver update check, go figure. I've rebooted the router, modem (especially since I just upgraded I have no idea if problem was before that or not as I usually leave on 5Ghz network). I've run diagnostics, etc, etc, etc.  Any ideas what the problem could be?
My current driver is version: 2024.0.10.220




Level 21
Level 21
129,368 119,545 19,526 29,855
Message 2 of 2
Flag Post
HP Recommended

Hi, Chet:


There is a newer driver than that one...2024.0.10.221


After you update the driver, if the wifi is still lousy,  see if this helps...


First open the start menu, search for “Device Manager” and click on the first result to open the Device Manager.


Then after opening the Device Manager, click to expand the “Network adapters” section.


Find the “Microsoft WiFi Direct virtual adapter” option, right-click on it and select the “Disable device” option.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation