AX211 Wifi issue

[BRNETSNC]

We have several HP ProBook 460 G11 laptops with AX211 Wi-Fi cards, and they all show the same issue — not consistently, but very frequently. After resuming from standby, the Wi-Fi card is no longer detected, and it’s impossible to connect to any network. The only solution is to reboot the computer.

We’ve tried both driver versions 23.120.0.3 and 23.150.0.4, but the issue occurs with both. In the Windows Event Viewer, there are multiple entries with source Netwtw14 and event IDs 5010, 5002, and 5035.

BIOS and drivers are up to date, and HP Support Assistant shows everything is in order. Windows 11 is fully updated as well.

Do you have any suggestions? It's quite frustrating that business-class devices like these are so unreliable.

[IT_AZA]

I have the same problem here. Have you managed to resolve it?

Another test I tried, but it didn’t work:

- Installed the Intel driver (23.160.0.4, dated 21/07/2025)

- In the Advanced properties of the Wi-Fi card: MIMO Power Save Mode → No SMPS

- Reinstalled all Wi-Fi drivers

In Event Viewer → Windows Logs → System, I see the same Netwtw14 errors: 5010, 5002, 5035.

I also have another log entry: NDIS 10317 = Fatal Error: the miniport has detected an internal error for miniport Intel(R) Wi-Fi 6E AX211.

If I have any updates, I’ll post them here.

[EPino]

Hi IT_AZA,

I followed the same steps as you, but the problem persists. I'm waiting for an HP technician to arrive on site to see if they can fix the problem. I'll keep you updated.

[IT_AZA]

I'm doing some research, and it seems the issue started after the July 2025 Microsoft Updates.

I have three HP ProBook 360 G11 laptops (same bug) purchased in September 2024, and there were no problems until this summer.

It "seems" that other users are experiencing the same issue with different Wi-Fi network cards.

From my research, it might be related to Modern Standby, and unfortunately, we can’t roll it back or change something in regedit

I'm trying to remove some updates or KBs. If I find something that works, I will let you know.

Thanks for your response and feedback

[EPino]

Hi,

I've found that using hibernation (rather than modern standby) solves the issue. I'm currently using this as workaround.

[IT_AZA]

Good! So the real problem seems to be the interaction between Modern Standby and the AX211 driver.

I’m trying to replicate the issue, and when I lock the screen on battery power and then close the laptop (so after a few minutes it goes into standby), the Wi-Fi card always disappears from the Device Manager list. I get the errors in Event Viewer not when I wake up the laptop, but at the exact moment it enters standby.

Updates from my tests (Windows 11 24H2 fully updated):

• 23.160.0.4 (21/07/2025) – latest driver version from Intel site → Corrupted

• 23.120.0.3 (06/02/2025) – latest driver version from HP site / HP Support Assistant → Corrupted

• 23.140.2.1 (29/05/2025) – latest driver version from Windows Catalog → Corrupted

Edit:

Now I’ve tried changing some BIOS options, and it works!

• BIOS → Advanced → Power Options → Extended Idle Power States (from ON to OFF) → This alone doesn’t work.

• BIOS → Advanced → Power Options → Runtime Power Management (from ON to OFF) → Now it works!

Runtime Power Management prevents the PCI device from entering a low-power state in Standby, but of course it consumes more power. Next time, I’ll try to re-enable Extended Idle Power States and see if it works with only Runtime Power Management disabled.

Of course, this is not a real solution. We still need a new driver or a patch from Windows, and I still get failure events in the Event Log.

[IT_AZA]

Based on my tests, I can confirm that the problem lies between Modern Standby (maybe changed with the July Microsoft Update) and the driver.

You can disable standby and use Hibernate instead.

However, if you don't want to make that change, I've resolved the issue by doing the following:

BIOS Changes:

• BIOS → Advanced → Power Options → Extended Idle Power States (change from ON to OFF)

• BIOS → Advanced → Power Options → Runtime Power Management (change from ON to OFF)

Note:

I tried both options individually, but they didn't work. The fix only worked when both options were deactivated.

With these changes, the laptop won't shut down peripherals when it wants to save power.

Of course, this will result in higher battery consumption. We can try to see later if a patch comes out that allows these options to be re-enabled.

If you want to replicate my settings, download the latest Wi-Fi Driver AX211 from Intel's site: 23.160.0.4 (21/07/2025). Make sure to perform a clean installation (uninstall and remove it from Device Manager before installing the new one). I don't think this will change anything, but it's worth a try.

Please let me know if anyone else has resolved the issue by deactivating these options in the BIOS. It might help other people.

Important Edit : 

One Laptop seemed to be working correctly, while the other still had the same issue. I double-checked the working laptop and found there was still something wrong:

• Many errors in the Windows event log.

• After waking from standby, the network card would disconnect and then reconnect (very strange).

I tried this workaround: I created a registry key (reg add HKLM\System\CurrentControlSet\Control\Power /v PlatformAoAcOverride /t REG_DWORD /d 0), restarted the PC, and set the Wireless Adapter to "maximum performance" in the power plan settings in the Control Panel.

Finally, in Device Manager, I right-clicked the card, went to Properties > Power Management, and unchecked "Allow the computer to turn off this device to save power."

Now the error logs are gone, and the network card works immediately after resuming from standby. Maybe this last step was all that was needed?