• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-26-2022 01:36 PM

HP Recommended
Product: HP EliteBook 840 G6 Notebook PC
Operating System: Microsoft Windows 11

Hey,

Could you help at all? I've recently bought an HP Elitebook G6 840, i7, 16GB Ram, 256GB (2020 model) and it has the sim card slot - I researched online and found the manual with a list of 3 WWAN cards that are compatible. I bought one, installed it and when I load the bios I can see it and tick it.

When I boot into windows 11, check device manager - there isn't anything there for WWAN.

laptop.png

I bought the Intel XMM 7360 LTE-Advanced (CAT 9) (L15398-002) with the genuine part number to make sure it was right for my laptop.

Am I missing something?

Category:
2 REPLIES 2

‎07-26-2022 02:03 PM

HP Recommended

@JohnnersUK 

 

Sounds like one thing is missing. Please download its driver from the following link and install to your machine

 

             https://support.hp.com/au-en/drivers/selfservice/hp-elitebook-840-g6-notebook-pc/26609796

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-26-2022 02:18 PM - edited ‎07-26-2022 02:34 PM

HP Recommended

Hi

 

Thanks for the suggestion - I've already downloaded and installed the driver however I've just re-downloaded it and installed it. Turned it off and back on but no difference.

Shouldn't it be showing up in the Device Manager but with an exclamation mark or something?

No idea why it isn't showing up 😞

 

I have just looked under software components in DM - and found HP LAN/WLAN/WWAN Switching and Hotkey Service but when I press the wifi button it just seems to turn the airplane mode on and off, rather than switching devices.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.