After turning on the wifi the keys are not working

[Sameer8808]

 sir this is showings that the test is passes now what to do?

I have posted the screen image

[Sameer8808]

 Sir @Praveen196 the test is showing passes and i have also posted the screen image that the test is passes now what to do?

[praveen196]

@Sameer8808

I understand your concerns. 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[Sameer8808]

Sir @Praveen196 I called to the hp authorised repair centres but the mobile no. Is always busy or swirched off you only try to help me please sir its a humble request 🙏🙏

[Sameer8808]

Sir please reply🙏🙏🙏🙏

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.