Allow a device to connect is grayed out on windows 10

[marcod50]

I'm not able to connect my notebook to a wireless speaker (bose mini sounlink).  The speaker can connect to my phone and an a mac book pro but can not with this notebook. I tried turning it off and on (in bluetooh settings) with no avail.  When I right click the bluetooh icon on the task bar it shows the 'Allow a device to connect' option grayed out. I also tried updating the driver but it shows that I have the latest one so update is not required. I also tried uninstalling the driver but when the computer is restarted the driver is reinstailled automatically ( .. I guess because I still see the driver in place).

I checked the forum but i cant find a solution for my problem. The computer is a hp envy 13 convertible. Any help would be appreciated,

[The_Fossette · Accepted solution]

Hi @marcod50,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to pair your Bluetooth speakers to your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Please follow below steps to connect the Bluetooth speakers.

1. Turn on your Bluetooth audio device and make it discoverable.

   The way you make it discoverable depends on the device. Check the device or visit the manufacturer's website to learn how.

2. Turn on Bluetooth on your PC if it's not on already. To do this, on the taskbar, select action center  > Bluetooth.

3. In action center, select Connect > the device name.

   

4. Follow any more instructions that might appear. Otherwise, you're done and connected.

   Your Bluetooth device and PC will usually automatically connect anytime the two devices are in range of each other with Bluetooth turned on.

Tip

Not seeing your Bluetooth audio device? Learn how to try to fix this.

To connect a Bluetooth keyboard, mouse, or other device

1. Turn on your device and make it discoverable.

2. Select the Start 

   

    button, then select Settings  > Devices > Bluetooth.

3. Turn on Bluetooth > select the device > Pair.

4. Follow any more instructions if they appear.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!