• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-21-2026 01:03 PM

HP Recommended

Message on printer "There is an issue with either the installed cartridges or your account payment method" has displayed on my printer for a few weeks.  I have been working with tech support to find the issues.  I was working with someone yesterday (CRM:0105352002972) and she attempted to "reinstall" the printer.  During that session she was not able to connect to the Wi-Fi connection.  She asked if we had a USB cable.  While trying to locate one, she disconnected and said I would need to reach back out.  I purchased one and have it connected to my computer and laptop now.  I need help getting my printer working again.  

Reply
1 REPLY 1

‎05-23-2026 07:15 AM

HP Recommended

Hi @JackieC_TK 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

The error message you’re seeing “There is an issue with either the installed cartridges or your account payment method” — typically indicates that the printer is unable to validate Instant Ink subscription details or cartridge authentication. Since you’ve already worked with support and attempted a reinstall, I would request you to please share me the Case ID shared along with the Email Id registered with Instant Ink via private message.

 

Meanwhile I would request you to follow the below steps.

 

Check Cartridge Installation:

  • Ensure that the cartridges are correctly installed. Remove them and reseat them, making sure they click into place.

Verify Cartridge Authenticity:

  • Since you mentioned using original cartridges, check the packaging and labels for authenticity. Sometimes, counterfeit cartridges can cause errors.

Check Expiration Dates:

  • Make sure that the cartridges are not expired. Even new cartridges can occasionally be out of date.

Inspect for Damage:

  • Look for any visible damage to the cartridges or the printer contacts where the cartridges connect.

Reset the Printer:

  • Turn off your printer, unplug it from the power source, and wait for about 60 seconds. Then plug it back in and turn it on.

Hope this helps, Please revert if the issue persists.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.