BSOD Netwtw08 when connecting to wifi and Non-HP battery detected

[JasonVV]

Good Day 

I bought the HP Spectre x360 Convertible 15-df1 a couple of weeks ago. It has never run into any problems until this week. My laptop froze and then I had to hard reboot it. When it booted up again I got an error message saying Non-HP battery detected even though nothing was changed to the battery ( It is not a removable battery in any case). I got this error a couple of times on every restart. I did a manual BIOS update and it fixed that problem ( I did a couple of restarts and shutdowns just to make sure).

Two days later when I booted my laptop up again I got a BSOD error saying Netwtw08 is the reason. In the report log it says Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed. I was unable to log into windows because it happens every time after sign in. I had to boot my laptop in safe mode and re-install all the network drivers and reset all the WIFI settings. This fixed the problem. What I want to know is why did these two errors happen? This is a brand new laptop and also a top of the range one so I wouldn't expect this to happen. I didn't do anything funny that should have resulted in these errors.

Another question, is it normal for the Spectre to run hot. I have read that it gets hot since it is a thin and powerful laptop. I run intensive programs like AutoCad and Solidworks so it gets a little hot but it won't damage my laptop right?

Thank you and best regards

[Echo_Lake]

@JasonVV

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery.
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only.
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.