Bluetooth device (mouse) shown multiple times in W10

[tarmiricmi]

Hello,

my bluetooth mouse keeps connecting over and over again and thus creating multiple devices in Bluetooth section.  So instead of Windows recognizing already connected device, it adds a new one, and that happens when I power up/restart the laptop.

There is no harm to the system other than I am curious of why it happens and instead of OS just reconnecting the already paired mouse, I need to connect to the 'new device' every time the system (re)boots. Sofar I have searched criscross Internet and done following:

- scanned system with sfc and dism (no issues),

- went to safe mode, deleted previous drivers for WIFI and Bluetooth and installed latest ones from the HP (also tried multiple older drivers),

- ran Bluetooth troubleshooter with no success,

- disabled Network Discovery.

None of this helps so I'm inclined to think that it is a fault in my mouse (which otherwise works just fine).

This happens over the course of the last year.

Any ideas?

[Sneha_01]

Hi @tarmiricmi 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your Bluetooth mouse is causing some frustration by reconnecting and showing up as multiple devices in the Bluetooth section of Windows 10. This issue can happen due to various reasons, including problems with the Bluetooth drivers, device settings, or interference. Below are some troubleshooting steps to help you resolve this issue:

1. Remove All Paired Devices and Re-pair the Mouse

First, ensure that you remove all previous instances of the mouse from your Bluetooth settings and start fresh.

• Go to Settings → Devices → Bluetooth & other devices.
• Under the Bluetooth section, remove all instances of your mouse.
• After removing the devices, restart your computer.
• Pair the mouse again to see if it is detected as a single device rather than multiple.

2. Uninstall and Reinstall Bluetooth Drivers

Even though you've already updated the Bluetooth drivers, it might be worth trying to completely uninstall and then reinstall them.

• Press Windows + X, and select Device Manager.
• Find the Bluetooth section, right-click on Bluetooth adapter, and select Uninstall device.
• Restart your computer, and Windows should automatically reinstall the Bluetooth drivers.
• Alternatively, download the latest Bluetooth drivers from HP’s official website and install them manually.

3. Reset Bluetooth Settings

Sometimes the Bluetooth settings might get corrupted. Resetting the Bluetooth stack can help resolve issues like this.

• Open Command Prompt as Administrator: Right-click the Start menu and select Command Prompt (Admin) or Windows PowerShell (Admin).

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[tarmiricmi · Accepted solution]

Hello and thanks for the reply. Those remedies I've tried multiple times without success.

On the Microsoft forum I've been given the possible solution, which worked indeed!

So in my case, the Microsoft Device Association Root Enumerator should be disabled (found in Device Manager-Software devices).

Now upon (re)boot the previously paired mouse connects without creating new instance of it.

[Sneha_01]

Hi @tarmiricmi,

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support