Bluetooth is not listed in Device Manager (Windows 10, HP Notebook, Product P1A95UA#ABA

[BarbH1]

I am trying to pair a FitBit fitness tracker with this computer.  When I go to Device Manager, no Bluetooth is listed.  I've installed the latest Windows updates but still no Bluetooth listed.  Is there a spot to download and install the driver?  Thanks in advance for any assistance.

[Paul_Tikkanen · Accepted solution]

Hi:

The product specs for your notebook indicate that it does not come with built in bluetooth networking hardware, or that feature would have been listed along with the 1x1 802.11b/g/n WLAN wireless connectivity specification.

https://support.hp.com/us-en/document/c04797004

You have two options...

Purchase an external USB Bluetooth adapter.  I use this one in a couple of my HP desktop PC's.

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

Replace the internal Realtek RTL8188EE wifi card with the Realtek RTL8821CE dual band AC wifi/bluetooth adapter.

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

You can find this model on eBay or the HP parts store.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

https://parts.hp.com/Hpparts/Default.aspx?mscssid=B7F81E75027444B2B1A49B3C33983D53&cc=US&lang=EN&jum...

The card has the same throughput as the RTL8188EE wifi card on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.  Plus it will have Bluetooth.

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure...

http://h10032.www1.hp.com/ctg/Manual/c04653881

You can use this bluetooth driver for that model wifi card...

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

[BarbH1]

Thank you so much, Paul.  I have been working on this for days!  I will check out the options tomorrow and come back to let you know which I chose.  I appreciate very much your quick and thorough response.  🤗

[Paul_Tikkanen]

You're very welcome.

[BarbH1]

Hi again, I elected to order from amazon.com, $15.99.  Thank you again for the thorough information!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.