-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Bluetooth mouse/keyboard unresponsive for one minute after s...

Create an account on the HP Community to personalize your profile and ask a question
07-09-2024 12:16 PM
About a month ago I reinstalled Windows on my Spectre x360. I tried using the HP Cloud Recovery Tool but it failed so I downloaded Windows from Microsoft and reinstalled that way. Everything works just fine except that my Bluetooth mouse and keyboard are unresponsive for about a minute when I either start the computer from being turned off or after sleeping for awhile. I use a Logitech MX Keys and MX Anywhere 2S. In the device manager, under the Intel Wireless Bluetooth, I have unchecked the box allowing the computer to turn off the device to save power. I did the same under the USB Root Hub even though I'm not using an adapter with my mouse or keyboard but I read to try that anyway. Funny thing is, several months prior, I had reinstalled my system on my Envy x360 and I don't have any of the same issues with that laptop. I do use the same mouse and keyboard with that PC. Frankly I'm stumped what else to try or what is causing this problem.
07-09-2024 01:58 PM
Hello JeffM03, go to Device Manager and uninstall the Bluetooth driver, then restart the laptop, I will leave you the link for the Bluetooth driver and you can install it, I will also leave you the Bios driver so you can update it. I hope the problem goes away.
https://ftp.hp.com/pub/softpaq/sp123501-124000/sp123518.exe
https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153056.exe
Greetings.