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SanCheat
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Solved!

Bluetooth not working on HP G6 2005AX Windows 7 64bit

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HP Pavilion G6 2005AX
Microsoft Windows 7 (64-bit)

Hello All,

 

I am unable to use the bluetooth  on my HP Pavilion G6 2005AX Windows 7 64 bit laptop as reimage. I cannot search any bluetooth device under add drive and neither is my laptop visible when I search bluetooth device on my mobile. However I am able to connect to WiFi

 

I am not sure if the issue is driver relater or Bluetooth adapter needs to be manually activated. I have tried installing several drivers but it did not help.  

 

Bluetooth adapter hardware ID:

USB\VID_0CF3&PID_311D&REV_0001
USB\VID_0CF3&PID_311D

 

Please help 

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SanCheat
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Hi Paul,

 

Thanks for all your help 😎. I wasn't keen towards re-imaging my computer so I tried searching Atheros driver of different HP model.

 

I found SP55714 on some website and and installed it but again it extracted the files but the installation did not process. 

 

Then I checked  C:\SWSetup\SP55714\Win7 where the files were extracted and ran Bluetooth_Suite_win7.EXE

The Bluetooth Suite automatically removed old drivers and installed and correct driver. 

 

Just a reboot and Bluetooth device connected successfully!!!   😀

View solution in original post

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Paul_Tikkanen
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Hi:

 

Did you install the Atheros Bluetooth driver?

 

If not, you need to...

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52803.exe

 

 

SanCheat
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The Atheros Bluetooth driver installation starts and then disappears. No error or installation confirmations. May be it's conflicting with existing drivers as I tried installing some drivers earlier (which did not help). How do I get this installed?  

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Paul_Tikkanen
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Hi:

 

Yes, that is possible.

 

I would try uninstalling any Bluetooth software you see listed in the control panel>programs menu and if that doesn't work, you will probably have to reinstall W7 from scratch again.

SanCheat
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Message 5 of 6
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Hi Paul,

 

Thanks for all your help 😎. I wasn't keen towards re-imaging my computer so I tried searching Atheros driver of different HP model.

 

I found SP55714 on some website and and installed it but again it extracted the files but the installation did not process. 

 

Then I checked  C:\SWSetup\SP55714\Win7 where the files were extracted and ran Bluetooth_Suite_win7.EXE

The Bluetooth Suite automatically removed old drivers and installed and correct driver. 

 

Just a reboot and Bluetooth device connected successfully!!!   😀

View solution in original post

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Paul_Tikkanen
Level 21
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132,402 122,579 20,156 30,926
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You're very welcome.

 

Glad you found a newer driver that worked for you.

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