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07-01-2020 11:47 PM
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)
Product Name:- HP 15 Notebook PC Product Number:- K8U05PA#ACJ I can't able to use Bluetooth as driver already installed and did all things with help of HP virtual assistant. I have removed and reinstalled driver. Updated the latest driver. I can see Bluetooth in my laptop but can't able to connect as allow connecting option is disabled. If I search from mobile then I can see my laptop device but not able to pairing. Will you please help me what is problem? Thank You. Birju Danak
1 REPLY 1
07-05-2020 08:47 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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