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‎08-07-2020 03:18 PM

HP Recommended
Product: HP Notebook - 15-r132wm (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Why does the HP customer support - software and driver downloads offer Broadcom Bluetooth Driver and MediaTek (Ralink) Bluetooth Software Driver downloads if my HP Notebook - 15-r132wm (ENERGY STAR) doesn't have bluetooth hardware and doesn't support bluetooth?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2020 03:38 PM

HP Recommended

Hi:

 

That is because HP uploads every possible device driver that could have come with any notebook in the entire 15-r1xx model series.

 

HP does not list just the drivers specific to any specific model number PC...notebook or desktop.

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6 REPLIES 6

‎08-07-2020 03:38 PM

HP Recommended

Hi:

 

That is because HP uploads every possible device driver that could have come with any notebook in the entire 15-r1xx model series.

 

HP does not list just the drivers specific to any specific model number PC...notebook or desktop.

1 person found this reply helpful
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‎08-07-2020 03:53 PM

HP Recommended

How do I know which drivers need updating?

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‎08-07-2020 03:54 PM

HP Recommended

Thank you, by the way.

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‎08-07-2020 04:09 PM

HP Recommended

You're very welcome.

 

I recommend you use the HP support assistant software and see if it finds any driver updates for your notebook.

 

If you don't have the HP support assistant software installed, you can download it from the link below.

 

Click on the orange download button at the top right side of the page.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

I see from the specs that your notebook originally came with W8.1 from HP, so there may not be many, if any driver updates for W10.

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‎08-07-2020 04:18 PM

HP Recommended

Thanks again. Have a great weekend!

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‎08-07-2020 04:37 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

You have a good weekend too!

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