• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-23-2022 07:28 AM

HP Recommended
Product: HP ENVY Notebook - 15-ae108nia (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

My laptop is not able to pair with some Bluetooth devices. i just got the Logitech 380 keyboard and cant pair and connect with the laptop

It is not even listed under the Bluetooth devices list n the laptop. Can't figure out waths wrong with the laptop. Please help if you can

Meanwhile the HP network/bluetooth diagnostic return ALL OK!!!!!

Category:
2 REPLIES 2

‎05-23-2022 02:56 PM

HP Recommended

@tmhwk 

 

Normally should be no problem buy You have to allow your Logitech 380 keyboard is discoverable, otherwise your machine can't "see" the Logitech 380 keyboard. Please use the following Setup Guide

 

              https://www.logitech.com/en-au/manuals/k380-setup-guide

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-14-2022 06:50 AM

HP Recommended

Hi

many thanks for your notes.

The keyboard is discoverable by all my samsung phones but the laptop does not discover the keyboard.

This has happened with new devices when pairing with the laptop

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.