cancel
Showing results for 
Search instead for 
Did you mean: 
partrickkmn
Level 1
6 3 0 2
Message 1 of 7
450
Flag Post

Solved!

Bluetooth

HP Recommended
HP Notebook - 15-r132wm (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Why does the HP customer support - software and driver downloads offer Broadcom Bluetooth Driver and MediaTek (Ralink) Bluetooth Software Driver downloads if my HP Notebook - 15-r132wm (ENERGY STAR) doesn't have bluetooth hardware and doesn't support bluetooth?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
133,937 124,112 20,477 31,444
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

That is because HP uploads every possible device driver that could have come with any notebook in the entire 15-r1xx model series.

 

HP does not list just the drivers specific to any specific model number PC...notebook or desktop.

View solution in original post

6 REPLIES 6
Paul_Tikkanen
Level 21
Level 21
133,937 124,112 20,477 31,444
Message 2 of 7
Flag Post
HP Recommended

Hi:

 

That is because HP uploads every possible device driver that could have come with any notebook in the entire 15-r1xx model series.

 

HP does not list just the drivers specific to any specific model number PC...notebook or desktop.

View solution in original post

partrickkmn
Author
Level 1
6 3 0 2
Message 3 of 7
Flag Post
HP Recommended

How do I know which drivers need updating?

partrickkmn
Author
Level 1
6 3 0 2
Message 4 of 7
Flag Post
HP Recommended

Thank you, by the way.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
133,937 124,112 20,477 31,444
Message 5 of 7
Flag Post
HP Recommended

You're very welcome.

 

I recommend you use the HP support assistant software and see if it finds any driver updates for your notebook.

 

If you don't have the HP support assistant software installed, you can download it from the link below.

 

Click on the orange download button at the top right side of the page.

 

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

I see from the specs that your notebook originally came with W8.1 from HP, so there may not be many, if any driver updates for W10.

partrickkmn
Author
Level 1
6 3 0 2
Message 6 of 7
Flag Post
HP Recommended

Thanks again. Have a great weekend!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
133,937 124,112 20,477 31,444
Message 7 of 7
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

 

You have a good weekend too!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation