Bluetooth

[KRIT02]

I am unable to connect my Bluetooth headphones to my laptop. As i click on add a device on Bluetooth options, it doesn't show any devices even though i have turned on my Bluetooth headphones still it keeps on searching for devices. I have tried all the options including troubleshooters, Unistalling/updating/re-installing drivers, etc but it still keeps on searching for Bluetooth devices. Pls tell me what to do................... 

[BeemerBiker]

You may have an older Bluetooth chipset that's not compatible with your headphones

http://h10032.www1.hp.com/ctg/Manual/c03717822.pdf

page 25 on the above manual list the possible Bluetooth chipset your system could have come with

run Msinfo from the windows search and determine your Bluetooth version, then compare to what your headphones need

looks like part 655795-001 is the latest (BT 4.0)

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313&_nkw=655795-001&_sacat=0&LH_Ti...

[Paul_Tikkanen]

Hi, @KRIT02 

I believe that your notebook comes with the Atheros Wi-Fi/Bluetooth 4.0 adapter.

See if installing this W10 Bluetooth driver gets it to work properly...

This package contains the driver installation package for the Qualcomm Atheros Bluetooth module in the supported notebook models running a supported operating system.

10.0.1.0

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

[KRIT02]

I tried re-installing the driver from the link you provided and it installed too but still it keeps on searching for devices when i click on add a device in Bluetooth........Pls provide me an another solution......

Regards,

Krit 

[Paul_Tikkanen]

Unfortunately, I don't have any other suggestions for you to try.

[WyreNut]

Do the headphones require button presses to place it into "Pairing Mode"?

If necessary, your laptop will never "see" them until the proper sequence has been done!

WyreNut