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‎10-13-2023 11:48 AM

HP Recommended
Product: HP Chromebook 14a-na0000 (8NN64AV)
Operating System: Chrome OS

I have an annoying problem with my Chromebook. When I use the browser it stops/freezes and I can't move forward. The only solution is to click on Settings/Network/WiFi and then on my connection. Then an update is run (the ring spins) and then everything comes back! This is an intermittent problem and very annoying. Tried everything such as Powerwash, hard reset to no avail (same problem).

The thing is that the computer works without problems with WiFi Hotspot on the mobile! Other computers work without problems, both Windows and Linux/Chrome OS.

What do you think is the problem?
Is this something between this particular Chromebook and the router?
Could it be a setting in the router?
I hope someone can understand and solve this problem!

 

HP Chromebook 14a-na0023no (2H6B0EA)

WiFi router TP-link AX3000 4-Stream Wi-Fi 6 Router

Category:
1 REPLY 1

‎10-19-2023 05:58 AM

HP Recommended

Solved the problem myself, thought I might pass on the solution!

Which is to only connect on the 2.4 GHz band on the router. It was set to Auto 2.4/5 GHz and the computer always connected on 5 GHz.

Why it doesn't work with 5GHz is a mystery, but very happy now that it works!
Maybe someone can explain why?

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