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‎12-07-2022 03:27 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y0AV)

How do I connect to my internet network?

Category:
1 REPLY 1

‎12-08-2022 01:03 PM - edited ‎12-08-2022 01:04 PM

HP Recommended

Hello @Lisamtheriot 

Sorry to hear that you are having problems ... I would like to help you.

You can connect to the Internet via LAN (cable) or wireless LAN.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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