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12-08-2022 01:03 PM - edited 12-08-2022 01:04 PM
Sorry to hear that you are having problems ... I would like to help you.
You can connect to the Internet via LAN (cable) or wireless LAN.
Let me check your basic system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
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