Can't find a wireless network with my HP Pavilion

[ImpossiblyOswin]

I really need some help. I have had this problem a couple times, and each time I had to restart my entire computer and reinstall everything before I could connect again. The computer has no problem connecting with a cable, but it says it can't find Wi-Fi. I would really love to avoid restarting and restoring the computer for a fifth time if I could. I don't know the specifics of the computer, I think it might be a 14z Touch...

[BHK6]

Hi ImpossiblyOswin,

Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I will be happy to help you with problem connecting to the wireless network but I will need more information to be able to do that. Let me start by getting your operating system and the product number for your notebook. In your Device Manager what do you have listed under Network Adapters? Do you have this issue just on your home network or other networks as well? If you have only tried with the one network take to a friend's, work or a coffee shop with free wifi so we can eliminate your network as a problem. Do you ever get an error message at all?

Thank you,

[ImpossiblyOswin]

Hi and thank you for your help BHK6,

My Pavilion TS 15 Sleekbook is currently using Windows 8.1 and the product number is E0K23UA#ABA. I am unsure if this is what you mean by "Network Adapters" but under the section by that name in my Device Manager I have listed "Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter" and "Realtek PCle FE Family Controller". I never get any error messages, and it's not just my home network, this has happened to me when I am at school and at home.

Thanks again for your ongoing help.

[BHK6 · Accepted solution]

Hi ImpossiblyOswin,

Here is an HP support document Troubleshooting Wireless Networks and Internet with a number of troubleshooting steps to try including the built in Windows troubleshooter. That information you provided was what I was looking for. When you mention reinstall in your first post what are you reinstalling?

Thank you,

[ImpossiblyOswin]

Thank you for directing me to that page! It worked and now I can connect to WiFi networks again! Thank you so much! I tried that page before, but I guess I just wasn't looking at the right things. When I meationed "reinstall" I meant restoring the PC back to, basically, factory settings. There is the option that lets me keep all my files and everything, but I would have to reinstall a lot of my other applications, games, etc. I was just trying to avoid that.

[RuztyB]

Hello, I'm having the same problem with my HP Pavilion G60, NM345UA#ABA please help I've finally got the wireless hardware enabled but its not reading my new network.

[BHK6]

Hi @RuztyB

Welcome to the HP Forums! I see that you are having some wireless problems. Did you try the link my post that was marked as a solution? Is it just your new network you are having problems with? Can you connect to a neighbor's network or your work network? What do you have listed in your Device Manager under Network Devices?  What operating system are you using?

[RuztyB]

yes i tried all of those things. my hardware is working but it still will not even read the new Network or any other.

[Allan7303]

Laptop won't recognize any available wireless networks to connect to

[pilgrim22]

Can you please tell me what you found when you used that link?  I'm having the same problem, and when I used that link it just went to the main HP support page... I typed my problem in and found NO help at all.

Here is my problem... My HP Pavillion PC tablet (laptop) is not recognizing ANY wireless networks.  It used to be I could click on the wifi symbol in "settings" and see any wireless networks...but now I don't even see  WIFI symbol!  It's all gone.

Please help.  Thanks!