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Manvendrasingh1
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Message 1 of 4
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Can't update the network adapters

HP Recommended
HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

After update Realtek RTL8xxx series wireless LAN drivers for my device from HP Support Assistant .

I see that My WiFi option is disappear from my network settings, when I update other network adapters it shows

an error 'Windows encountered a problem installing the drivers for your device.

I don't know why hp company gives an unstable driver update there is no soution of this problem.

because in this issue you are not ale to use ethernet and Wifi  you need to create a restore point before installing the driver from HP support Assistant . this driver update still showing in hp support assistant. I am requesting to hp company to give technician 

support for customers for small issues like Microsoft disability Answer Desk . 

3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 4
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@Manvendrasingh1 Have you run a wireless card test on your device to identify if this is either a hardware or a software malfunction?

If not, let's start with that:

  • Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
  • Select the component test and run a wireless test on your computer. 
    • FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
    • (By the end of this article all the issues should be resolved)

If the test fails or does not detect the wireless card, this could be a hardware malfunction, please revert to me with the failure ID,

However, if the tests pass, restart your computer, then visit the HP website and use the product number of your device to download and install the wireless adapter from the list under the Windows OS you select.

  • If the issue persists, you may want to create a backup of all your important data into an external storage device and perform a system reset:
  • Refer to this HP Article for assistance. 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Manvendrasingh1
Author
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Message 3 of 4
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Thanks for your support Sir, But my problem has fixed. I update My driver by Driver Booster and my issue has been fixed .Have A good day.😊

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 4 of 4
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@Manvendrasingh1 I'm glad you've got that sorted,

That said, if you need anything else, feel free to write to us any time,

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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