Cannot connect HP OfficeJet 3833 to Web Services Server

[FrancisPizzo]

Hello, I am attempting to utilize my printer but am unable to print. The printer is able to connect to the WIFI as well as access the EWS website to further troubleshoot. When I turn on the printer it states "cannot print. Connected printer to update the HP instant ink status". I have attempted to update firmware from my Mac which states that the current bundle file i utilized from HP does not have any phone with the HP Smart application. Any assistance would be awesome. 

[VikramTheGreat]

Hi @FrancisPizzo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

To resolve the issue with your HP OfficeJet 3833 All-in-One Printer on macOS 12 Monterey, where it shows "Cannot print.. Connect printer to update the HP Instant Ink status", follow these steps:

Step-by-Step Troubleshooting

1. Ensure an Active Internet Connection
   • Your printer must be connected to the internet continuously to validate HP Instant Ink status.
   • Since you can access the EWS (Embedded Web Server), your printer is online — that's good.
      
2. Update Printer Firmware
   • HP Instant Ink requires the latest firmware to function properly.
   • You can update firmware directly from the printer:
     • On the printer control panel, go to Setup > Printer Maintenance > Update Printer > Check Now.
   • Alternatively, download the latest firmware for macOS from HP's official site: 👉 HP OfficeJet 3833 All-in-One Printer Software and Driver Downloads | HP® Support
      
3. Reinsert Ink Cartridges
   • Power on the printer.
   • Open the cartridge access door.
   • Remove and reinsert each cartridge to ensure proper contact.
   • Close the door and wait for the printer to initialize.
      
4. Check HP Smart App
   • Ensure you're signed in with the same HP account used for Instant Ink.
   • If the HP Smart app says the printer is offline or not updating:
     • Remove the printer from the app.
     • Re-add it using “Set up a new printer”.
     • Make sure Web Services are enabled.
        
5. Enable Web Services (if disabled)
   • From the printer’s control panel or EWS, go to Web Services and ensure it’s turned on.
   • If needed, disable and re-enable Web Services to refresh the connection.
      
6. HP Instant Ink Account Check
   • Log in to your HP Instant Ink account: HP Instant Ink – Ink Monthly Subscription | HP Official Site
   • Check for any alerts or billing issues that might be blocking printing.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat