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Cant find WIFI option at all (unable to use WIFI) + Windows/File Explorer getting crashed

HP Recommended
HP Pavilion 14-al062nr (ENERGY STAR)
Microsoft Windows 10 (64-bit)


Please assist me with below two issues :

1)I am unable to see the option of wifi where we switch on or switch off the wifi. The option disappeared completely probably after an update. i tried various method to debug and followed some instructions from HP community as well. nothing seems to work. My laptop has a button which has aeroplane sign on it which is not working anymoreon pressing it. somehow i can see an icon of airplane which i can click and switch on and off. but dont see an option of wifi at all. However the laptop is working fine with LAN cable.

2) The file explorer gets crashed/hanged very frequently. when I try to open or close the file sometimes then it keeps displaying the message "Microsoft windows: the application is not responding...."

Thanks in advance

HP Support Agent
HP Support Agent
10,488 10,491 471 748
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HP Recommended

@Dhirasaria Welcome to HP Community!


I understand that you are unable to find the wifi option and windows file explorer is crashed.


Do not worry. I will try to fix the issue.


Please run the SFC scan. you can refer to this Link:


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  



Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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