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daggarwal024
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Message 1 of 3
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Connect to some wifi and does not connect to some

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Envy laptop
Microsoft Windows 10 (64-bit)

Hello, I just bought this new ENVY. Top of the line, i7 8 gb etc. However it does not connect to my home wifi. It connects well at office and also very well when I use my phone as hotspot. Just refuses to connect to my BT home wifi. Rest everything at my home connects and is working well. ipad, my desktop, my PS all my family's phones. Just this envy doesn't connect to this wifi. I am getting really frustrated and thinking of returning this machine. Am i missing a point here ?

 

Many Thanks

Deepak

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 3
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Hi@daggarwal024, Welcome to the HP Support Community!

 

Firstly apologies for all the inconvenience. I'll action this right away without much delay. We will work on this issue together to sort it out.

 

I believe you have issues with wifi. Please follow the troubleshooting steps by clicking on the below link.

https://support.hp.com/in-en/document/c04649175



Note: Update the BIOS  for HP support  website ( take Sure the  charger is connected while updating the BIOS  )

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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praveenbv
HP Support Agent
HP Support Agent
6,273 6,271 276 345
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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