Constantly having to reset my realtex network adapter

[Justasking4help]

I have to constantly reset my network adapter for my Realtek RTL8188EE 802.11b/g/n wi fi adapter. This happens several times each day. I run diagnostic in network connections and it resets it. It is only happenign on this notebook and none of my other devices. What can I do to correct this and keep it from happenign once and for all? 

[FlashRam1714]

Hello @Justasking4help,

Thank you for seeking assistance on the HP Forums!

I have read your post and understand that the wireless on your HP Pavilion - 15-p114dx is not working correctly. I would like to help you resolve this issue.

First, please perform a hard reset. Once that is complete, follow this wireless troubleshooting document:

HP PCs - Troubleshooting Wireless Network and Internet (Windows 😎

I look forward to your reply! If this information is helpful, click the thumbs up.

[Justasking4help · Accepted solution]

Thanks. It's been two days since I took your advice and it seems to be working properly now. I would have never figured that out on my own, so thank you so much for the help. I truly appreciate it.

[Justasking4help]

I spoke too soon. It seemed to be working fine, but now it has again started, albeit not as frequently.

[FlashRam1714]

Hello @Justasking4help,

That's odd that it started up again, were there any updates around the time that symptoms started?

Try testing for hardware faults with an external USB.

HP Notebook PCs - Testing for Hardware Failures (Windows 10, 😎

Let me know how it goes!

[Justasking4help]

When I click on the link to install I get this message...Error 404: EJCBD0021E: The URI [spa:Z6_M0I02JG0KGSS30ACT8MPG200G1/html/hp.com/go/techcenter/pcdiags] and parameters [['pragma'=['no-cache']]] could not be processed: [EJPEI0088E: The resource [hp.com/go/techcenter/pcdiags] could not be found.]. 

Thus I can not download anything. other suggestions?

[FlashRam1714]

Hello @Justasking4help,

Thank you for pointing that out, the link does not appear to work. Please use this link instead:

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html?jumpid=va_r602_us/en/any/pps/pl_...

[Justasking4help]

thank you. I clicked your link and installed the software. I restarted and pressed F2 on reboot and ran the diagnostic tests. Everything checked out fine. I continue to run the network connections.  I am currently getting the default gateway was not found error now. I am being disconnected fron my wifi on a regular basis again.

[Justasking4help]

Also sometimes, the i canteven find it listed. I get the "Windows has stopped this device because it has reported problems. (Code 43)". error sometmes when checking the device manager

[FlashRam1714]

Hello @Justasking4help,

It appears that the wireless card is not communicating with the motherboard correctly. Try restoring the BIOS, this will cause the motherboard to research all of the installed hardware.

HP Notebook PCs - Restoring the BIOS

If you are still experiencing issues after that, the wireless card will need to be replaced for optimal functionality. Here is the maintenance and service guide for your notebook.

HP Pavilion 15 Notebook PC Maintenance and Service Guide

The compatible wireless cards are listed on page 4. It looks like there are four cards to choose from for this notebook.

Qualcomm Atheros AR9485

Realtek RT8188

Realtek RT8723BE

Realtek RTL8188EE

Thank you, have a great day!