-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Corechip SR9900 network

Create an account on the HP Community to personalize your profile and ask a question
05-25-2023 03:34 AM
Hello,
I have recently purchased full fibre and I'm having trouble with my drivers. For some reason my connection is going through Corechip SR9900 USB2.0 to Fast Ethernet Adapter. I do not have USB 2 on my laptop, only USB 3. I think this is slowing my connection down. I have looked at the drivers on the Corechip site but it only shows win11 one and that is it. I do not have an ethernet port on my laptop so i had to buy an adapter. Is this causing the issue? It says its a USB 3 but I'm unsure if its true. I have updated my Realtek drivers just not the wireless ones.
Any help would be greatly appreciated.
Regards,
Kevin
07-04-2023 07:49 AM
Realtek USB GbE family controller is the one im using now. I think the fault on the cable was making my laptop downgrade to the Corechip SR9900 driver. I read if one wire isnt connected correctly in the RJ45 connector it will downgrade the cable.
07-04-2023 08:13 AM - edited 07-04-2023 08:14 AM
If you need internet speeds of under 100Mbps then a cat 5 Ethernet cable is fine. This will be ok on the Corechip drivers. If you need faster speeds then you will need to update your cables. Example: My ISP gives me 1GB up/download. Then you will need to buy a new Ethernet cable. You will need a Cat 5 E or a Cat 6 cable. Cat 6 is more popular now. (The design of Cat 6 required more stringent precision in manufacturing, which enabled reduced noise and crosstalk, thereby improving performance.)