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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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09-20-2024 11:24 PM
Windows 11 is my operating system. Which I installed two days ago. The problem I see now is that with wifi and bluetooth enabled, I go back to Venice. Downloaded driver from hp web site and set it up once wifi and bluetooth icon showed then disabled again. Someone please help
09-23-2024 11:39 AM
Hi @Topu009,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're having trouble with the Wi-Fi and Bluetooth drivers on your HP laptop after installing Windows 11. Here are some steps to troubleshoot the issue.
Update Drivers:
- Go to the HP Support website and ensure you have the latest drivers for your specific model, particularly for the network and Bluetooth adapters.
- You can also check Windows Update to see if there are any additional drivers available.
Device Manager:
- Right-click on the Start button and select Device Manager.
- Expand the Network adapters and Bluetooth sections.
- Right-click on your Wi-Fi and Bluetooth devices, and select Uninstall device. Make sure to check the box for "Delete the driver software for this device" if available.
- Restart your laptop, and Windows should automatically reinstall the drivers.
Network Troubleshooter:
- Go to Settings > System > Troubleshoot > Other troubleshooters.
- Run the Network Adapter troubleshooter and follow the prompts.
Power Management Settings:
- In Device Manager, right-click on your Wi-Fi adapter and select Properties.
- Go to the Power Management tab and uncheck the option that says "Allow the computer to turn off this device to save power."
BIOS Settings:
- Restart your laptop and enter the BIOS (usually by pressing F10, Esc, or a similar key during startup).
- Check the settings for wireless options and ensure Wi-Fi and Bluetooth are enabled.
Check for Windows Updates:
- Sometimes, updates can resolve compatibility issues. Go to Settings > Windows Update and check for updates.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator