Frequent high latency spikes through wireless, frequent packet loss through wired.

[Zellinger]

A little over a month ago I started having these issues. My laptop will receive frequent high latency spikes about every 10 to 20 seconds through a wireless connection, and when I connect using an ethernet to get a wired connection, I receive frequent packet loss at around the same rate as I receive the latency spikes on wireless.

At first I assumed it was my ISP, so I contacted them and they walked me through steps to try and resolve this. It didn't work, so I ran some tests on my PC and another laptop, and neither of them had the issues my laptop had; the PC did not receive packet loss, and the laptop did not receive latency spikes or packet loss when I connected it via ethernet.

So I now believe it is an issue my laptop is having, because none of the other devices have the same internet issues mine is having. 

[Huffer]

Need specific model number of the laptop to know what networking hardware you have. Have you run a full malware/virus scan? 

[Zellinger]

I found the model number I believe; 15-f215dx. I have run a malware/virus scan. No issues.

[Zellinger · Accepted solution]

Seriously considering just resetting my laptop and seeing if that works.

[Huffer]

Not a terrible idea. If you call HP Support that is what they would make you do. 

[Zellinger]

Do you know of anything else I Could try? Not even able to find anything on this issue.

[Huffer]

Me, either. Try the restore to factory and see what it does and report back. 

[Zellinger]

Resetting my computer did resolve this issue.

[Huffer]

Good to know. My guess then is it was malware or some software corruption.