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ro7jo
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HP Battery Check has Identified a critical failure in your system that requires repair

HP Recommended
C5A81EA#ABV
Microsoft Windows 10 (64-bit)

For assistance, you may do any of the following:

If your PC is online, click Next to visit the HP Customer Support website.

If your PC is offline, use your phone to scan the provided QR Code and access HP Customer Support.




If you are talking to an HP Customer Support person, read aloud or copy and paste the provided Failure ID and Product ID.


Failure ID U0BTWX-000A73-MFKSWJ-C0A813 
Product ID C5A81EA#ABV

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Dragon-Fur
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@ro7jo 

 

The battery has failed the test.

 

Any details inside the code are only available HP Technical Support.

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

 

The essential conclusion is the same: Replace the battery

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
U0BTWX-000A73-MFKSWJ-C0A813OKxxxxxxxx8/14/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

 

 

Service Guide

HP EliteBook 8570p Notebook PC computer model and HP ProBook 6570b Notebook PC Maintenance and Servi...

Part Numbers and super easy replacement procedure on Page 81

 

Description                            Spare part number

9-cell, 100-Wh, 3.0-Ah           631243-001

9-cell, 73-Wh, 2.2-Ah             634089-001

6-cell, 62-Wh, 2.8-Ah             628668-001

6-cell, 55-Wh, 2.8-Ah             628670-001

3-cell, 31-Wh, 2.8-Ah             628664-001

 

 

Replacement and Purchase Options

 

 

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

 

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

 

Find Parts and Replacement Procedure

 

  • Open Support Home >> Enter the full model name
  • When the website opens, select category Manuals
  • Look for and open the Maintenance and Service guide for your computer (document name varies)

 

NOTES  

  1. The exact name of the document varies, though usually the word "service" or "maintenance" is included in the name. 
  2. The "Service Guide" and "User Guide" are not the same documents.
  • Part numbers and replacement procedure are listed in the component replacement section (wording varies)

 

-----------------------------------------------------------------------------------

 

Good Reference

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

 

-----------------------------------------------------------------------------------

 

Find / Check for parts at PartSurfer / HP Parts Store

 

Open PartSurfer

  • Select your Country
  • Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number
  • Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

 

Parts marked as "n/a" are not available from HP.

 

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP EliteBook 8570p Notebook PC 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

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ro7jo
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Battery and charger have been replaced And upon examination it gives me Charging condition: defective fuse

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ro7jo
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تعليق توضيحي 2020-08-15 021404.png

 

This is another mistake
255% available (the connection)

 

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Dragon-Fur
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@ro7jo 

 

No idea about a defective fuse solution - that sounds more like a defective battery.

Yes, it is possible to purchase a defective battery - no one wants that.

 

Is the fuse failure message a result of the diagnostics / hardware test on the new battery?

 

Run Component Tests – How to

 

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

 

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

 

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

 

=======================================================

225% Available

 

The over charge claim might be due to a driver fault, though I am not sure this is a valid assumption when combined with a fuse error.

 

Not difficult to check...

 

Microsoft ACPI Compliant Control Driver

 

NOTE:  Symptoms might show up after Microsoft Updates has run on the computer.

 

Method – Reload the Driver

 

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10

 

Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

 

Method – Longer Version - Reload Driver

Contributed by HP Riddle_Decipher

 

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

 

(Paraphrased content)

  • Unplug the charger
  • Switch off the computer for 30 minutes, boot / start the computer, and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
  • Shut down the computer
  • If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
  • Start the computer and log in
  • Control Panel > icon view > Device Manager > Open Batteries > Right-ClickMicrosoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

 

===============================================

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology



Dragon-Fur

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