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‎08-20-2020 08:22 PM - edited ‎08-20-2020 08:38 PM

HP Recommended
Product: HP Chromebook x360
Operating System: Chrome OS

HP Chromebook x360 was working great for 2 weeks.  Turned it off and the next morning it wouldn't connect to the internet. It says my wi-fi is "out of range", which it isn't. Since it was so new, I decided to do a powerwash to reset it and start over. The intro screen comes up to "Let's get Started" but I can't because I'm still getting the out of range error and you have to connect to the internet to "get started". Our other devices aren't having any problems connecting. HELP!! 

2 people had the same question
3 REPLIES 3

‎08-24-2020 02:41 PM

HP Recommended

@Kmc49

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎09-01-2020 09:36 AM

HP Recommended

The WIFI card was defective. HP customer service sent me a box to return it and have it fixed. Thanks for you help.

Was this reply helpful? Yes No

‎09-01-2020 05:46 PM

HP Recommended

@Kmc49

 

Perfect! If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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