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HP Elitebook 840 G3 Failed Driver

HP Elitebook 840 G3
Microsoft Windows 10 (64-bit)

Hello,

 

Trying to install HP Elitebook 840 G3 Windows 10 driver pack (delivered through SCCM task sequence), and getting an issue with installing one of the drivers - Intel Power Sharing Manager.

 

Have also tried to install the individual driver itself (from the following source https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-elitebook-840-g3-notebook-pc/7815294/s... ) .

 

Driver package in question is PSM.inf. The thing that has thrown me off a little bit is that there is also a PSM_P.inf, which seems to relate to the exact same set of .cat,.sys,.dll files etc. PSM_P.inf installs successfully, no issues. PSM.inf fails and it seems to be because there is a missing file (although the missing file in question is PSM.cat.tmp, which I also thought was odd).

 

Here are some sample logs of the successful PSM_P.inf and the failed PSM.inf install.

 

>>>  [Import Driver Package - C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf]
>>>  Section start 2018/03/07 11:56:24.866
       os: Version = 10.0.15063, Service Pack = 0.0, Suite = 0x0100, ProductType = 1, Architecture = amd64
      cmd: X:\WINDOWS\TEMP\F27F6FCC-78F1-40E6-836D-99A26DB89AC6\dismhost.exe {BA1381D8-7015-419C-B5AC-6B5EF620D01A}
     sto: Driver Store   = C:\Windows\System32\DriverStore (10.0.16299)
     sto: Driver Package = C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf
     sto: Architecture   = amd64
     sto: Flags          = 0x00000000
     inf: Provider       = Intel® Corporation
     inf: Class GUID     = {1ee986ed-9d81-43b3-b9ea-30686e6f4219}
     inf: Driver Version = 08/21/2016,3.0.0.1
     inf: Catalog File   = PSM.cat
     inf: Version Flags  = 0x00000011
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
     inf: {Query Configurability: C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf} 11:56:24.913
!    inf:      Found legacy CopyFiles operation with non-system target path (X:) for 'PSM.sys'. Code = 1307
!    inf:      Found legacy AddReg operation defining co-installers (CoInstallers32). Code = 1304
!    inf:      Driver package 'PSM.inf' is NOT configurable.
     inf: {Query Configurability: exit(0x00000000)} 11:56:24.913
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PsmWUCoinstaller01.dll' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PsmWUCoinstaller01.dll'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.inf'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.sys' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.sys'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.INF' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM_P.INF'.
!!!  flq: Error installing file (0x00000002)
!!!  flq: Error 2: The system cannot find the file specified.
!    flq:      SourceFile   - 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat.tmp'
!    flq:      TargetFile   - 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat.tmp'
!!!  cpy: Failed to copy file 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat.tmp' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat.tmp'. Error = 0x00000002
!!!  flq: SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq: FileQueueCommit aborting!
!!!  flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  sto: Failed to copy driver package to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c'. Error = 0x00000002
!!!  sto: Failed to import driver package into Driver Store. Error = 0x00000002
<<<  Section end 2018/03/07 11:56:24.928
<<<  [Exit status: FAILURE(0x00000002)]


>>>  [Import Driver Package - C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf]
>>>  Section start 2018/03/07 11:56:24.928
       os: Version = 10.0.15063, Service Pack = 0.0, Suite = 0x0100, ProductType = 1, Architecture = amd64
      cmd: X:\WINDOWS\TEMP\F27F6FCC-78F1-40E6-836D-99A26DB89AC6\dismhost.exe {BA1381D8-7015-419C-B5AC-6B5EF620D01A}
     sto: Driver Store   = C:\Windows\System32\DriverStore (10.0.16299)
     sto: Driver Package = C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf
     sto: Architecture   = amd64
     sto: Flags          = 0x00000000
     inf: Provider       = Intel Corporation
     inf: Class GUID     = {4d36e975-e325-11ce-bfc1-08002be10318}
     inf: Driver Version = 08/21/2016,3.0.0.1
     inf: Catalog File   = psm.cat
     inf: Version Flags  = 0x00000001
     inf: {Query Configurability: C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf} 11:56:24.960
     inf:      Driver package 'PSM_P.inf' is configurable.
     inf: {Query Configurability: exit(0x00000000)} 11:56:24.960
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\psm.cat' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\psm.cat'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\psm.sys' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\psm.sys'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf'.
     idb: {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf} 11:56:24.960
     idb:      Created driver package object 'psm_p.inf_amd64_92ce9f4a45284b28' in DRIVERS database node.
     idb:      Created driver INF file object 'oem39.inf' in DRIVERS database node.
     idb:      Registered driver package 'psm_p.inf_amd64_92ce9f4a45284b28' with 'oem39.inf'.
     idb: {Register Driver Package: exit(0x00000000)} 11:56:24.975
     idb: {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf} 11:56:24.975
     idb:      Activating driver package 'psm_p.inf_amd64_92ce9f4a45284b28'.
     cpy:      Published 'psm_p.inf_amd64_92ce9f4a45284b28\psm_p.inf' to 'oem39.inf'.
     idb:      Indexed 2 device IDs for 'psm_p.inf_amd64_92ce9f4a45284b28'.
     idb: {Publish Driver Package: exit(0x00000000)} 11:56:24.975
     sig: Published catalog 'psm.cat' as 'oem39.cat'.
     sto: Driver Store Filename = C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf
<<<  Section end 2018/03/07 11:56:24.975
<<<  [Exit status: SUCCESS]

 

 

And similarly,  the log from trying to install the driver itself (not through SCCM task sequence):

 

>>>  [Setup Import Driver Package - c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf]
>>>  Section start 2018/03/09 11:05:20.886
      cmd: "C:\Users\User1\Desktop\Drivers\sp84413\Win7Plus\Win64\Drivers\WinT\DPInst64.exe" 
     inf: Provider: Intel® Corporation
     inf: Class GUID: {1EE986ED-9D81-43B3-B9EA-30686E6F4219}
     inf: Driver Version: 08/21/2016,3.0.0.1
     inf: Catalog File: PSM.cat
     sto: {Copy Driver Package: c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf} 11:05:20.916
     sto:      Driver Package = c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf
     sto:      Flags          = 0x00000007
     sto:      Destination    = C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}
     sto:      Copying driver package files to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PsmWUCoinstaller01.dll' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PsmWUCoinstaller01.dll'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\psm.inf'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.sys' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.sys'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM_P.INF' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM_P.INF'.
!!!  flq:      Error installing file (0x00000002)
!!!  flq:      Error 2: The system cannot find the file specified.
!    flq:           SourceFile   - 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat.tmp'
!    flq:           TargetFile   - 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat.tmp'
!!!  cpy:      Failed to copy file 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat.tmp' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat.tmp'. Error = 0x00000002
!!!  flq:      SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq:      Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq:      FileQueueCommit aborting!
!!!  flq:      Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  sto:      Failed to copy driver package to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}'. Error = 0x00000002
     sto: {Copy Driver Package: exit(0x00000002)} 11:05:21.012
<<<  Section end 2018/03/09 11:05:21.015
<<<  [Exit status: FAILURE(0x00000002)]

Not even sure if this is an issue, only reason it flagged as an error is because I am installing drivers via DISM and it returned an exit code of 2 - but there doesn't seem to be any issues in device manager with drivers, and as mentioned it does successfully install PSM_P.inf.

 

Any help would be much appreciated.

 

David

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HP Recommended

HP Elitebook 840 G3 Failed Driver

I see the Intel wifi driver for windows 7 has been installed and OS deployed is Windows 10 rs2 build 15063, which might be causing the issue
C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf]

 

Suggest to try using the HP driverpack for windows 10 rs2 
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81619.exe

Readme https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81619.html 

 

Cheers

PC_bam

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