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Locked

‎03-23-2018 03:55 AM

HP Recommended
Product: HP Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

Trying to install HP Elitebook 840 G3 Windows 10 driver pack (delivered through SCCM task sequence), and getting an issue with installing one of the drivers - Intel Power Sharing Manager.

 

Have also tried to install the individual driver itself (from the following source https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-elitebook-840-g3-notebook-pc/7815294/s... ) .

 

Driver package in question is PSM.inf. The thing that has thrown me off a little bit is that there is also a PSM_P.inf, which seems to relate to the exact same set of .cat,.sys,.dll files etc. PSM_P.inf installs successfully, no issues. PSM.inf fails and it seems to be because there is a missing file (although the missing file in question is PSM.cat.tmp, which I also thought was odd).

 

Here are some sample logs of the successful PSM_P.inf and the failed PSM.inf install.

 

>>>  [Import Driver Package - C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf]
>>>  Section start 2018/03/07 11:56:24.866
       os: Version = 10.0.15063, Service Pack = 0.0, Suite = 0x0100, ProductType = 1, Architecture = amd64
      cmd: X:\WINDOWS\TEMP\F27F6FCC-78F1-40E6-836D-99A26DB89AC6\dismhost.exe {BA1381D8-7015-419C-B5AC-6B5EF620D01A}
     sto: Driver Store   = C:\Windows\System32\DriverStore (10.0.16299)
     sto: Driver Package = C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf
     sto: Architecture   = amd64
     sto: Flags          = 0x00000000
     inf: Provider       = Intel® Corporation
     inf: Class GUID     = {1ee986ed-9d81-43b3-b9ea-30686e6f4219}
     inf: Driver Version = 08/21/2016,3.0.0.1
     inf: Catalog File   = PSM.cat
     inf: Version Flags  = 0x00000011
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
!    sto: Skipping missing driver package file 'PSM.cat.tmp'.
     inf: {Query Configurability: C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf} 11:56:24.913
!    inf:      Found legacy CopyFiles operation with non-system target path (X:) for 'PSM.sys'. Code = 1307
!    inf:      Found legacy AddReg operation defining co-installers (CoInstallers32). Code = 1304
!    inf:      Driver package 'PSM.inf' is NOT configurable.
     inf: {Query Configurability: exit(0x00000000)} 11:56:24.913
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PsmWUCoinstaller01.dll' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PsmWUCoinstaller01.dll'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.inf'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.sys' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.sys'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.INF' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM_P.INF'.
!!!  flq: Error installing file (0x00000002)
!!!  flq: Error 2: The system cannot find the file specified.
!    flq:      SourceFile   - 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat.tmp'
!    flq:      TargetFile   - 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat.tmp'
!!!  cpy: Failed to copy file 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.cat.tmp' to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c\PSM.cat.tmp'. Error = 0x00000002
!!!  flq: SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq: FileQueueCommit aborting!
!!!  flq: Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  sto: Failed to copy driver package to 'C:\Windows\System32\DriverStore\FileRepository\psm.inf_amd64_0e22684499b3370c'. Error = 0x00000002
!!!  sto: Failed to import driver package into Driver Store. Error = 0x00000002
<<<  Section end 2018/03/07 11:56:24.928
<<<  [Exit status: FAILURE(0x00000002)]


>>>  [Import Driver Package - C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf]
>>>  Section start 2018/03/07 11:56:24.928
       os: Version = 10.0.15063, Service Pack = 0.0, Suite = 0x0100, ProductType = 1, Architecture = amd64
      cmd: X:\WINDOWS\TEMP\F27F6FCC-78F1-40E6-836D-99A26DB89AC6\dismhost.exe {BA1381D8-7015-419C-B5AC-6B5EF620D01A}
     sto: Driver Store   = C:\Windows\System32\DriverStore (10.0.16299)
     sto: Driver Package = C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf
     sto: Architecture   = amd64
     sto: Flags          = 0x00000000
     inf: Provider       = Intel Corporation
     inf: Class GUID     = {4d36e975-e325-11ce-bfc1-08002be10318}
     inf: Driver Version = 08/21/2016,3.0.0.1
     inf: Catalog File   = psm.cat
     inf: Version Flags  = 0x00000001
     inf: {Query Configurability: C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf} 11:56:24.960
     inf:      Driver package 'PSM_P.inf' is configurable.
     inf: {Query Configurability: exit(0x00000000)} 11:56:24.960
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\psm.cat' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\psm.cat'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\psm.sys' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\psm.sys'.
     flq: Copying 'C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM_P.inf' to 'C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf'.
     idb: {Register Driver Package: C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf} 11:56:24.960
     idb:      Created driver package object 'psm_p.inf_amd64_92ce9f4a45284b28' in DRIVERS database node.
     idb:      Created driver INF file object 'oem39.inf' in DRIVERS database node.
     idb:      Registered driver package 'psm_p.inf_amd64_92ce9f4a45284b28' with 'oem39.inf'.
     idb: {Register Driver Package: exit(0x00000000)} 11:56:24.975
     idb: {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf} 11:56:24.975
     idb:      Activating driver package 'psm_p.inf_amd64_92ce9f4a45284b28'.
     cpy:      Published 'psm_p.inf_amd64_92ce9f4a45284b28\psm_p.inf' to 'oem39.inf'.
     idb:      Indexed 2 device IDs for 'psm_p.inf_amd64_92ce9f4a45284b28'.
     idb: {Publish Driver Package: exit(0x00000000)} 11:56:24.975
     sig: Published catalog 'psm.cat' as 'oem39.cat'.
     sto: Driver Store Filename = C:\Windows\System32\DriverStore\FileRepository\psm_p.inf_amd64_92ce9f4a45284b28\PSM_P.inf
<<<  Section end 2018/03/07 11:56:24.975
<<<  [Exit status: SUCCESS]

 

 

And similarly,  the log from trying to install the driver itself (not through SCCM task sequence):

 

>>>  [Setup Import Driver Package - c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf]
>>>  Section start 2018/03/09 11:05:20.886
      cmd: "C:\Users\User1\Desktop\Drivers\sp84413\Win7Plus\Win64\Drivers\WinT\DPInst64.exe" 
     inf: Provider: Intel® Corporation
     inf: Class GUID: {1EE986ED-9D81-43B3-B9EA-30686E6F4219}
     inf: Driver Version: 08/21/2016,3.0.0.1
     inf: Catalog File: PSM.cat
     sto: {Copy Driver Package: c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf} 11:05:20.916
     sto:      Driver Package = c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf
     sto:      Flags          = 0x00000007
     sto:      Destination    = C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}
     sto:      Copying driver package files to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
!    sto:      Skipping missing driver package file 'PSM.cat.tmp'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PsmWUCoinstaller01.dll' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PsmWUCoinstaller01.dll'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\psm.inf' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\psm.inf'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.sys' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.sys'.
     flq:      Copying 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM_P.INF' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM_P.INF'.
!!!  flq:      Error installing file (0x00000002)
!!!  flq:      Error 2: The system cannot find the file specified.
!    flq:           SourceFile   - 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat.tmp'
!    flq:           TargetFile   - 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat.tmp'
!!!  cpy:      Failed to copy file 'c:\users\User1\desktop\drivers\sp84413\win7plus\win64\drivers\wint\PSM.cat.tmp' to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}\PSM.cat.tmp'. Error = 0x00000002
!!!  flq:      SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq:      Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq:      FileQueueCommit aborting!
!!!  flq:      Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  sto:      Failed to copy driver package to 'C:\Users\User1~1\AppData\Local\Temp\{fb77c3fa-cca2-ba45-bd70-a819312c7846}'. Error = 0x00000002
     sto: {Copy Driver Package: exit(0x00000002)} 11:05:21.012
<<<  Section end 2018/03/09 11:05:21.015
<<<  [Exit status: FAILURE(0x00000002)]

Not even sure if this is an issue, only reason it flagged as an error is because I am installing drivers via DISM and it returned an exit code of 2 - but there doesn't seem to be any issues in device manager with drivers, and as mentioned it does successfully install PSM_P.inf.

 

Any help would be much appreciated.

 

David

1 REPLY 1

‎03-28-2018 05:02 AM

HP Recommended

I see the Intel wifi driver for windows 7 has been installed and OS deployed is Windows 10 rs2 build 15063, which might be causing the issue
C:\_SMSTaskSequence\Packages\00000471\network\intel\P00RJA-B2E\src\Win7Plus\Win64\Drivers\WinT\PSM.inf]

 

Suggest to try using the HP driverpack for windows 10 rs2 
https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81619.exe

Readme https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81619.html 

 

Cheers

PC_bam

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP. Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
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