HP Envy m6 cannot connect/detect wifi but can connect to ethernet

[miczlaroza]

My HP Envy m6 laptop cannot connect to our wifi connection and only connects using the cable connection, ethernet.

It was still fine when I downloaded windows 8.1 but all of a sudden displays limited/no connectivity. I tried everything I can including resetting tcp ip settings thru command prompt, finding other drivers till someone suggested me to put my laptop back to windows 8. Still didn't fix the problem. Now, my laptop does not access wifi nor detect any wireless connection whether our home wifi, or others.

Please do help me. I really need to fix this. I'm a student and I badly need wifi connection since its the only available connection in our school. I am not knowledgable about this issue and it would be really great if someone could help.

Thank you so much!

[banhien]

Hi,

Please check Network adapters under Device manager, can you see any yellow ?.

(a) If yes, post back its hardware id. The following link shows you how:

       http://www.wikihow.com/Find-Hardware-ID

(b) If no, please uninstall the Wireless driver and reboot the machine (keep wired connection), wait for 10 mins.

Regards.

[miczlaroza]

Hi! Thanks for the response!

It does have a yellow '?'.

And this is the Hardware ID.

Incase the picture's quality is poor. This is the hardware ID.

Ralink RT5390r 802.11bgn Wifi Adapter

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C&REV_00

PCI\VEN_1814&DEV_539B&SUBSYS_18ED103C

PCI\VEN_1814&DEV_539B&CC_028000

PCI\VEN_1814&DEV_539B&CC_0280

Thank you! Regards. 🙂

[banhien · Accepted solution]

Hi,

Please try "Ralink 802.11 b/g/n WiFi Adapter":

   http://ftp.hp.com/pub/softpaq/sp57501-58000/sp57538.exe

Regards.

[miczlaroza]

Hi!

I installed what you suggested, and restarted my PC. I'm shocked that my laptop now connects to our home wifi. However, I'm still in doubt because when I tried other solutions that I searched on the internet(before I did your suggestion), my laptop has a habit of being able to connect now, then I shut it down. After a few hours and I turned it on, it shows the same problem. Which leads to me to connecting my pc to the cable/ethernet again.

Any suggestions when this happens again?

I'm going to observe my pc, hoping that my problem is solved permanently.

I hope you don't mind me asking you incase I encounter this again. 🙂

THANK YOU SO MUCH FOR THE GREAT HELP! KUDOS! 🙂

[XxSHA12KEYxX]

Hello,

I am having a similar issue with the update to Windows 10 messing up my wifi.

The network adapter is a Ralink RT3290 in an

HP ENVY TouchSmart m6-k012dx Sleekbook

Here is my hardware ID:

PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00
PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C
PCI\VEN_1814&DEV_3290&CC_028000
PCI\VEN_1814&DEV_3290&CC_0280

Please help! I have been working on this for a week now and I need the computer for school!

- Jonathan Amante

[Bhavleenkaur]

I can't find that question mark and i'm trying to establish a wireless network using my smartphone's hotspot