HP Envy x360 no Wi-Fi option and no driver showing

[markrd57]

Bought son a new Envy x360 14” i7 for Christmas. Worked fine for 4-hours but suddenly lost the option to connect to wi-fi. There’s no Wi-Fi icon in the start menu. 
Can’t see a Wi-Fi driver in network adapter list.

Cant run updates or install drivers as no Wi-Fi connection!

Help please - upset son! 

[zoey7886]

@markrd57, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Wi-Fi option and driver missing!  
We're thrilled to have the opportunity to assist you and provide a solution.

It seems like the Wi-Fi driver might have been accidentally disabled or corrupted. Let's try a few steps to fix the issue:

Check Device Manager for Hidden Devices:

• Right-click on the Start menu and select Device Manager.
• In the Device Manager, click on the arrow next to Network adapters to see if the Wi-Fi adapter is listed.
• If it’s not listed, click View at the top and select Show hidden devices.
• If the Wi-Fi adapter appears, right-click on it and select Enable or Update driver.

Check the Wi-Fi Service:

• Press Windows key + R to open the Run dialog box.
• Type services.msc and press Enter.
• Scroll down and find WLAN AutoConfig. Make sure it's Started. If it’s stopped, right-click and select Start.

Reset the Network:

• Go to Settings → Network & Internet → Status.
• Scroll down and click on Network reset.
• Click Reset now, and restart your laptop.

Check BIOS Settings:

• Sometimes, the Wi-Fi may be disabled in the BIOS. Try restarting the laptop and pressing F10 (or the designated key for your laptop) to access the BIOS settings.
• Check if there’s an option to enable Wi-Fi and make sure it’s turned on.

Reinstall the Wi-Fi Driver:

• If the above steps don’t work, we can try reinstalling the driver.
• Without a Wi-Fi connection, you can use a USB tether or Ethernet cable to get an internet connection and then download the necessary drivers from HP's official website.
• After downloading, install the driver and check if the Wi-Fi reappears.

Let me know if any of these steps work!

Take care, and have an amazing day! 
 

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Regards,