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‎02-26-2014 09:02 AM - last edited on ‎02-28-2017 05:35 PM by HP Administrator

HP Recommended

Thank you for your reply.  Are you waiting to plug in the USB until the installation says to?  Try this software and let me know if it helps you:

 

HP Print and Scan Doctor

 

I had to do this yesterday during a failed USB installation  - if you are on a Windows computer, click start button and right click Computer or My Computer and select Manage Device. Then go to the Device Manager and check under USB devices to see if it is there.  Then you can update the driver that way as well.

 

I hope that helps. Keep me posted.  I am at work and may not be able to respond right away but I will do my best. Good luck!


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎08-17-2015 12:05 AM

HP Recommended
I just got a HP officejet 4500 with the ethernet wire connection i am also through with the installation but it is saying "Your PC is not currently connected to a network. Connect your PC to your network." please is this supposed to be an internet connection?
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‎08-25-2015 02:07 PM

HP Recommended

Have you tried another Ethernet cord?  It sounds like a bad connection or bad cord. 


Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.

When a solution is found please mark the post that solves your issue.

Every problem has a solution!
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‎02-13-2017 08:36 AM

HP Recommended

The 4500 all in one printer won't contact via y fi to my Vista comptuer

@mc-713 wrote:

Let me have some more information and we'll see if we can do anything:

 

What operating system are you using?

Has the printer been installed on this computer before?ed

@mc-713 wrote:

Let me have some more information and we'll see if we can do anything:

 

What operating system are you using?

Has the printer been installed on this computer before?

Has any other printer been installed on this computer before? If so, what was it?

Do you have any other usb devices connected - keyboard/mouse, external hard drive?

Have you tried a different usb cable?

 

 

Has any other printer been installed on this computer before? If so, what was it?

Do you have any other usb devices connected - keyboard/mouse, external hard drive?

Have you tried a different usb cable?

no other used that was wireless

we use a wireless mouse

No other wireless devices

@mc-713 wrote:

Let me have some more information and we'll see if we can do anything:

 

What operating system are you using?

Has the printer been installed on this computer before?

Has any other printer been installed on this computer before? If so, what was it?

Do you have any other usb devices connected - keyboard/mouse, external hard drive?

Have you tried a different usb cable?

 

 

 

 

Vista

yes

no

no

no cable involv

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‎02-13-2017 08:38 AM

HP Recommended

Vista operating system

the wireless printer has been in use for more than a year

a wireless mouse is used

this printer has never been cable attached

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