HP Pavilion 15 Notebook PC WIFI not connected no connections available

[FrustratedTechy]

Serial Number: [edited]

Help! I've been tearing my hair out trying to resolve this lack of WIFI connection issue for my friends Laptop.

They had no issues prior to upgrading to Windows 10 from 8.1. A short time later the WiFi stopped connecting with the Network Icon showing a red cross and the message not connected, no connections available.

The laptop will connect via ethernet & other devices are successfully connecting to the same network via WIFI. The wireless network adapter is a RealtekRTL8723BE 802.11bgn. In Device Manager there are no errors indicated with the device or its drivers, and in Control Panel - Network Connections the WiFi icon shows full green bars but a red X.

Having found several similar complaints on here & elsewhere I have thus far tried:

Disabling the Power Off option for the adapters

Resetting the TCP/IP settings

Resetting the Winsock catalogue
Updating/Reinstalling the network adapter drivers (multiple times)
Doing a full factory reset (rolling it back to Windows 8.1 in the process)

Repeating all of the above after the reset

Performing a System Bios Update

All to no avail. 

If it matters attempts to connect to WIFI have been across 3 seperate Virgin Media fibre broadband connections.

At this stage I'm guessing its a hardware issue but any help anyone can offer prior to me sitting on the phone to support or taking it to a shop would be appreciated.

Thanks.

[The_Fossette]

Hi @FrustratedTechy,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues connecting to the wireless network.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

It looks like a hardware issue, however, I recommend you perform a test on the wireless card to make sure that the wireless card is defective or not.

Follow the steps in the below article to perform a test on the wireless card.

http://hp.care/2uoegKc

Let me know how it goes.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!