HP Pavilion Aero 13 Wifi disconnects when using battery

[malgepav]

Hello!

Still the same thing: disconnects and then reconnects within 3-4 seconds.

Happened many times over two days, when using Discord.

[ub6424]

Hello @malgepav 

(1) Disconnect wireless lan connection

(2) Start Windows <device manager>

- Double click realtek wireless device

- Change advanced settings

2.4G Wirless Mode

IEEE 802.11b

>IEEE 802.11b/g

IEEE 802.11b/g/n
IEEE 802.11b/g/n/ax

5G Wireless Mode

IEEE 802.11a

IEEE 802.11a/n
>IEEE 802.11a/n/ac
IEEE 802.11a/n/ac/ax

(3) Connect wireless lan and test connection

(4) Please report your results

[malgepav]

Hello!
The disconnections seem to be fewer but still happen time after time.

 Shows no networks then reconnects to the network within a couple of seconds.

[rachelgomez1619]

While you respond to that, I recommend the below steps: Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power"

Regards,

Rachel Gomez

[malgepav]

Hello, Rachel,

unfortunately, Power Management Tab IS MISSING in my version of Windosw 11😭

Please let me know if you happen to know any ideas how to bring it back

Thank you 

[ub6424]

Hello @malgepav 

Do you have valid HP warranty ?

[malgepav]

Hello, @Ub6424

Yes, I do...

BTW, do you know how to bring  the POWER MANAGEMENT TAB back into the device manager?

[ub6424]

Hello @malgepav 

---

@malgepav wrote:

Hello, @Ub6424

Yes, I do...

BTW, do you know how to bring  the POWER MANAGEMENT TAB back into the device manager?

---

I cannot answer this question at the moment.

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 --->>> Perform Component Tests to check <wireless adapter>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[malgepav]

Hello, here are the results:

[ub6424]

Hello @malgepav 

Thanks for reporting.

It could be that the internal antenna cable is broken. Please get very close to the wireless access point to see if the connection quality improves slightly...

Please report back

Kind regards